For project quotation, we give detailed material information in our quotation files, such as material dimension, quantity, unit price, and cost calculation formula. In addition, material brand and sample photos are shown in quotation files to give customers better understanding on materials.
For project construction, we never act Jerry-building.
For example during pipe and cable installation, our goal is to ensure pipe and cable embedded remain intact for 10 years without any failure. During project construction, we provide construction progress report every week, which shows all construction information to customers.
Our efforts in project construction will win customers’ satisfaction in return.
For project schedule, we manage project construction progress in line with planned schedule. Even unpredicted situation occurs, we never make excuses but explain real situation to customers, and find solution to makeup time loss together with customers.
Never cheat on customer, treat customer honestly. The is the promise we make to all our customers.
One of Kaiser’s strength is to adopt excellent foreign management technique in project design and construction, and combine with domestic management system to create competitiveness. Since established in 1998, Kaiser has been accumulating experiment and improving its service. At a result, the company is expanding rapidly. This shows customer’s confidence toward Kaiser.
Our customers are mainly foreign companies, cultural understanding and communication is very important. In fact, many customers are uncertain about working with Chinese company due to culture barrier. Kaiser has foreign staffs from Japan, Europe and US, and overseas studying technicians. They are in charge of technology and quality management. With them, we are able to fully understand customers’ requirements, and deliver excellent projects to foreign customers.
In addition, Kaiser creates a unique project management system—Kaiser EPC system.
From early statutory application to project design and project construction, Kaiser provides services in every step which bring benefits to customers: Kaiser’s unique EPC system. All those service are performed by Kaiser, which will cut costs, increase project quality at shorter construction time.
At project early stage, the most difficult issue foreign customer faces is to get all statutory permissions. Kaiser has specialist who can make these application successfully for our customers.
Moreover, we can perform quality inspection after project completion at customers’ request. Kaiser has after sales team, which is able to provide maintenance service once problems are identified.
At Kaiser, we provide “one stop” service in project construction for foreign customers. From our efforts, we deliver excellent projects in fine quality. This is the promise we make to our customers.
At Kaiser, we listen to customers’ requirements.
First, delivering a fully functionalized project only meets customers’ basic expectation. Through creative thinking and hardworking, we can exceed customers’ expectation and keep them satisfied.
For example in project design, we always conduct research on new techniques used in Japanese and western countries into our construction projects, bring benefits to our customers.
Based on customers’ requirements, we always make practical suggestions and plans. For example, we try to reduce project cost through cut down project time period, apply energy saving measures and reduce material, etc. we eliminate any waste and increase efficiency and bring the best quality to our customers. In fact, our designers work at construction site from the start of project construction, so that they can make improvement on construction plan every quickly. During construction period, if customers make addition requests that beyond the scope of contract agreement, we will make changes on project design and construction process in accordingly, rather than spending time on contract negotiation.
We also cooperate with customers with any expansion and renovation works after project completion. As market demand changes, customers sometimes need to make changes on production lines and production processes. Kaiser has a well-managed system to handle these kinds of work as customers’ request.
We will provide services that exceed customers’ expectation and bring the best benefit to our customers. This is promise we make to our customers.
